FAQ
Rigid Packaging Frequently Asked Questions
Do you have any stock sizes?
We currently do not carry any stock sizes. If you are a distributor and are inquiring about specifics on a custom stock box program please contact our sales manager. The samples on our website and in our catalog are examples of custom packaging products we have made.
What is your minimum order?
In general our minimum order is $3,000.00. Because we are a custom manufacturer we can quote any size order. However, quantities under 1,000 are generally hand-made which means higher labor costs. As with all manufacturing higher quantities = lower unit costs. Most box constructions require a 1,000 + order quantity to be machine ran due to set-up required.
How long does it take to produce my order?
Generally, we can produce most orders within 3-5 weeks of sample approval (depending on order size). However, depending on our schedule and material availability, we might be able to ship in less time, or it could take longer. Your sales representative will be able to discuss this with you further.
What are your credit terms?
Our standard order terms are as follows: For orders under $5,000 we require 50% down payment upon placement of your order, and the 50% balance prior to shipping in full. For orders over $5,000 we require 50% down, 25% prior to shipment, and the last 25% is invoiced at Net 30. Depending upon prior business and credit worthiness, we will extend credit on a specific basis for an individual company. Repeat customers with an excellent credit history will be offered open account payment terms, as long as prompt payment is consistent. We accept Visa, MasterCard, company check, and wire transfers.
What materials do you use to make boxes?
The main materials are chipboard, paper, corrugated E-Flute board, glue, and tape. All of the core materials listed above are sustainable.
Can I get a sample?
Yes. We provide samples on request, depending on availability. Custom made samples may be charged a fee for design. The charged fee is credited back to you once we receive a purchase order. These fees range in price from $150 - $2,500.00 depending upon the complexity of the project.
What is your approval process?
Once a design has been decided on, we will provide you with a prototype sample that must be approved prior to production. If your project requires print, you will also be provided with a printed sample to approve.
Can I custom print?
Yes. We can foil stamp, silk screen or have your job offset printed. Whatever you need, we can work with you to get it done.
What forms of payment do you take?
Depending on your credit qualifications, we take Visa, MasterCard, company check and wire transfers.
What type of policy is in place if we receive a defective product?
It is our commitment to satisfy our customers to the best of our ability. Defective product complaints can be discussed with your sales representative.
Cut & Sew Products Frequently Asked Questions
Do you have any stock sizes?
We do have stock Computer cases and accessories that are available to ship within 48 hours of receipt of your order with payment information. Ask your sales representative for more information.
What is your minimum order?
Our minimum order is $1,500.00 for any custom made product. This does not include tooling or set up costs. In-stock products are not subject to this minimum order requirement.
How long does it take to produce my order?
If the product is not an in-stock product, it will be custom made to-to-order. All custom Molded / Sewn products have a lead-time of 4-6 weeks from approved prototype. Lead-time begins after the sample (Gold Sample) is approved and returned to Elegant Packaging. Lead-time is also dependent upon our current production schedule and material availability. Your sales representative will be able to discuss this with you further.
What are your credit terms and what forms of payment do you take?
Our standard order terms are as follows: For orders under $5,000 we require 50% down payment upon placement of your order, and the 50% balance prior to shipping in full. For orders over $5,000 we require 50% down, 25% prior to shipment, and the last 25% is invoiced at Net 30. Depending upon prior business and credit worthiness, we will extend credit on a specific basis for an individual company. Repeat customers with an excellent credit history will be offered open account payment terms, as long as prompt payment is consistent. We accept Visa, MasterCard, company check, and wire transfers.
What materials do you use to make your Molded / Sewn products?
We use common textiles for traditional sewn products, such as Nylon, Cotton Duck, Vinyls, Leather and Polyesters. These textiles can be layered with shock absorbing cushioning substrates and rigid stiffener to reinforce or added protection where necessary. We stock common hardware, trim, and source more complex components (e.g., metal, plastic and rubber molded or fabricated parts) that are utilized in our highly engineered products. Our SoftSTEELTM Molded products are made of thermal compression molded cross-linked Polyethylene foam, and laminating fabrics. The laminating fabrics for molded products could be Lycra, Nylon, Polyester or Expanded Vinyl. Your sales rep can guide you to the best materials for your project.
Can I get a sample?
Yes. We provide samples on request, depending on availability. Custom made samples may be charged a fee for design, development and freight. These fees range in price from $150-$2,500.00, and depend upon the complexity of the product and project time-line.
What is your approval process?
Once all of the design criteria is gathered, and the design is SET conceptually, we can provide you with a prototype sample for review. This process takes approximately 2 weeks. A drawing can be requested in lieu of a sample or as a preliminary step prior to making a sample. If your final product is a tooled part, it may be necessary to review / approve the part off tool prior to proceeding with your production order. SoftSTEELTM tooling leadtime is 2-4 weeks, depending upon complexity.
Can I add a logo to my case?
Yes. We can embroider, silk-screen, deboss, foil stamp or add a tag with your corporate logo.
How much is the Tooling for SoftSTEELTM or Molded / Sewn prodcuts?
Tooling or Non-recurring engineering charges depend upon your project time-line, complexity of the pattern and the total number of tools required to produce the finished product. Tooling can be $150-$3,500.00. Our tooling charges can be better described as development charges. Our tools are proprietary to our process; therefore, not transferrable to another manufacturer. You are paying for us to design, produce and maintain the tools needed to produce the final part. We will maintain the tool for the life of the part.
What type of policy is in place if we receive a defective product?
It is our commitment to satisfy our customers to the best of our ability. Defective product complaints can be discussed with your sales representative.
Can you help me Source material?
Yes. We can help you find new materials or source the materials that you are using on a sample.
